Account/Profile Help

Student

• It says textbook code already claimed or textbook code doesn't exist.
  Email tech@mlpchinese.com with a photo of your code, and we will respond. 80% of the time, someone else in your family already created an account. 20% of the time, you're reading an 0 as an O.
• I forgot my username or password, what do I do?
  Please go click on Forgot Password? on the account login page. You will be asked for the email that you registered the acccount with. Our system will then send your USERNAME and a password reset link to that email. If you forgot your email, please email tech@mlpchinese.com with either your username or the Textbook code on your CD.
• Is there a way to move textbooks between accounts?
  Before you start, please note that each account can only have one textbook from each grade level, and tracks a single student's use information. When you move a textbook, it saves the usage and score information of that textbook, so no work is lost.
  To move textbooks:

  1. Write down the textbook code of the textbooks that you want to move.
  2. Select the correct code on the left hand side and click "unclaim".
  3. Log in to the other account and claim the textbook using the textbook code that you wrote down.
• I claimed my textbook, but now I can't see it!
  This is probably because you are logged into a different account. You can go here and put in your email to see how many accounts you have. If you still have the claim code, you can try claiming it again, and the results page will tell you which account it's currently on.
• Do I need to create a new account every year?
  No! Just click on "Claim a Textbook" in your existing student account in order to claim a new textbook.
  (Note: you can't claim the same grade level textbook more than once on the same account. If you have siblings, you should create 2 separate accounts. In order to minimize logging out, you can have one sibling use Chrome and one sibling use Firefox.)
• How do I join a classroom?
  First, make sure you have a classroom code from your teacher. Then, on your student account page, click on Join a Class to join a class!
• How do I add a textbook to my current account?
  1) Log in to your account via a browser (not iPad app)

  
  

  
  

  2) Click on "Claim a Textbook" in your existing student account in order to claim a new textbook.

   
  (Note: you can't claim the same grade level textbook more than once on the same account. If you have siblings, you should create 2 separate accounts. In order to minimize logging out, you can have one sibling use Chrome and one sibling use Firefox.)

  
  

  3) If you need to join a classroom, click "Join a Classroom" on your new textbook

  
  

  
  
• 我的两个孩子在同一个账户上，应该怎么办？
  You should have two different accounts for your two children.  If right now they are sharing an account, you should create a new account for one of your children.
  
  To do so, please：
  1）Write down the code of the textbook that one of your children is using. (It is at the top of the textbook image)
  
  2)  Unclaim one of the textbooks from the existing account (use the "Unclaim" option in the bottom of the left sidebar.  Don't worry, we save the data when you unclaim). 
  
  2）Then, use that code to create a new account for one of your children.
• 我的孩子有两个账户，怎样并成一个？
  1) Pick the account that you want to remove, and log in.
  2) Write down the textbook codes for all the textbooks registered to that account.  (They are at the bottom of each textbook image)
  
  3) Unclaim all of your textbooks from it. (Use the "Unclaim" feature on the sidebar, at the very bottom.  Don't worry, we will save all of your textbook homework data and progress)
  
  4) Log in to the account that you want to use, and use the "Claim a Textbook" button to re-claim your codes.  All of the data will be imported into that account.
  

Teacher

• 怎样知道网上教参有新的内容？
  注册普通教师账户后，网上教参可以按年级 subscribe，每周三会发电邮给您。Subscription Management。
  
• 谁可以建立教师帐户？ Who can create a Teacher Account?
  为了让在家个别教孩子的家长方便，任何家长和老师都可以。但是在课堂教学的老师可以申请为 认证教师 (Verified Teacher)，可以在 “教学园地” 下载考试资料。
• 在家教个别教孩子为什么不能申请教师认证帐户?
  When you are just teaching one student at home, you can monitor your own student's progress in person. The additional material that is supplied is for teachers who only see the student once a week, and have no other way to check whether the student has done their homework or not. Similarly, the unit exams are designed to assess student progress as standardized across a classroom or a school. If you are teaching at home, you can assess your own student's learning in ways that are customized to your student. We are working on a parent teaching guide. 如果您是私教，可以申请作为学校。（请见 团体购买）
• 如何建立普通教师帐户? How do I create a Teacher Account?
  点击 Teacher Sign Up. 建立帐户后，可以在网站的右上角登录。登录后点击 "My Account" 便可进入教师平台。
  
• 什么是教师认证帐户？教师认证帐户有什么好处？
  为了让在家教个别孩子的家长能够方便地督促学生完成网上作业，任何家长都可以建立普通教师帐户。如果您是中文学校里课堂教学的老师，可以申请教师认证帐户。得到认证后，就可以在教师园地中下载相应的材料。以下是每种账户的权限：

  任何人可以： 浏览教材 看 使用指南，新教师入门 在教师园地内： 观看视频 下载教学步骤，目录大纲 看微信精选 注册教师账户

  注册教师账户后，可以： 搜索课文词汇 在教师园地内： 看网上教参 subscribe：每周发教参最新信息 post 网上作业： 建立教室 试用每年级第一课的练习 输入课本码后：试用该年级所有练习、使用自由练习 在中文学校教学的老师可以申请认证教师账户

  认证教师账户后，还可以： 在教师园地内： 下载考卷 下载作业码 post 给其他认证教师 申请认证教师账户

School